His base pay ended up at. His personal presentation was slovenly. But as far as the customer is concerned, the delivery was late. Unfortunately, thats probably a pretty high percentage of people who either dont tip or leave very small tips. I knew who it was. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. In order, those ratings include: Average Customer Rating. Job Culture. The introduction to the Doordash Delivery Series: An overview of all the things involved with delivering for Doordash as an independent contractor. It's about time they really start thinking about taking their money makers more seriously. Can I Doordash Full Time? Understanding if you are at risk of being completely uninsured while delivering for Doordash. Company reviews. Shaming the customer for their tip might make you feel better, but it will nearly guarantee a bad rating. Theyre not thinking about ratings, theyre thinking about the food. I am going to give the benefit of the doubt to the support agent that they actually do push these up the food chain. If the order amount thats presented to you is extremely low, it means the customer either didnt tip or the tip was very small. Few things are more frustrating. DoorDash corporate, if youre reading, Id like you to place the topics in the middle and have options for good/bad on either side. DoorDash needs a crowdsourced, easy, universal method of rating drivers. This guide will walk you through the process of disputing a rating, from gathering evidence to contacting DoorDash customer support. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. This is part of our Doordash Delivery Driver series. If you do that, you will keep your job, and keep top dasher. Doordash Top Dasher Requirements, How it Works, What it Means? 9,135 reviews from DoorDash employees about DoorDash culture, salaries, benefits, work-life balance, management, job security, . Grubhub, DoorDash hit with lawsuit for 'deceptive and unfair' practices in Chicago. I'm an independent contractor in Silicon Valley working Door Dash as a side hustle to my day job. Knowing what I know, unless the service is dreadful, I dont have a choice but to rate five stars. Ive seen more than enough Dashers who I think, I dont want them anywhere around my food. The bag was sealed. How can Customer ratings impact our earnings? We look at questions to ask yourself when thinking about it and some tips to help you be successful if you do go all in. Postmates had a 1-5 star scale until recently, when they moved to a thumbs up-thumbs down rating. The DoorDash Rating System Here are a few specifics to the DoorDash rating system: 1-5 scale (5 being best) Average of your most recent 100 ratings Ratings under 4.2 subject to deactivation No direct feedback received If you Dash, you have your own score, which looks like this: 1-5 star rating systems aren't unique to the gig economy. There are two main types of DoorDash contract violations that you'll likely encounter as a Dasher. .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} If youre in danger of crossing that 4.2 deactivation line, or you feel you need to make Top Dasher but youre just short of the 4.7 mark, asking for a rating may help you. ._2a172ppKObqWfRHr8eWBKV{-ms-flex-negative:0;flex-shrink:0;margin-right:8px}._39-woRduNuowN7G4JTW4I8{margin-top:12px}._136QdRzXkGKNtSQ-h1fUru{display:-ms-flexbox;display:flex;margin:8px 0;width:100%}.r51dfG6q3N-4exmkjHQg_{font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-align:center;align-items:center}.r51dfG6q3N-4exmkjHQg_,._2BnLYNBALzjH6p_ollJ-RF{display:-ms-flexbox;display:flex}._2BnLYNBALzjH6p_ollJ-RF{margin-left:auto}._1-25VxiIsZFVU88qFh-T8p{padding:0}._2nxyf8XcTi2UZsUInEAcPs._2nxyf8XcTi2UZsUInEAcPs{color:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor)} What can disqualify you from Dashing? If youve received more than 100 ratings, its the average of the last 100 ratings. - YouTube There literally is no recourse or the ability to get ANY information on Customer Ratings and Doordash. So focus on the benefits and try not to worry because it's super hard to lose your job due to customer rating. Long merchant wait. Lets face it: Theres a lot of bad dashers out there. I tend to save my communications for any time I think there may be an issue or if I need any clarification from the customer. There are customers who do dumb things. Theyre doing it to be helpful. I have been a Dasher for over 3 and a 1/2 years and I have almost 9,300 deliveries to date. Press question mark to learn the rest of the keyboard shortcuts. You should be able to challenge them. Start of main content. I believe this is the most important issue issue that doordash needs to finally address for their Dashers. Happiness rating is 69 out of 100 69. Unfortunately customer's aren't aware of how harmful the rating system is for drivers and how negative ratings can affect you income potential. Unfair scoring system . One, bad ratings can make you ineligible for the Top Dasher program. Create an account to follow your favorite communities and start taking part in conversations. Any individual dashers ratings are considered a non issue as its easy to find a replacement dasher. On the one side I can see how a ratings system can help them weed out bad drivers, and I do think the 4.2 floor is a reasonable minimum. No reason to cry over a couple 1 stars. DoorDash strives to maintain a high level of integrity with respect to published Ratings and Reviews. So I stick with food delivery. The pay is really low and the pay per order is mostly not making sense in my area. Just dont forget to tip $0 in app. Find salaries. They can also tell if they dont want you to knock or ring the doorbell. It can mean the end of a Dasher's career on the platform for no valid reason. All Rights Reserved. As easily as it started coming in, it can drain right back out given time. Upload your resume. For me, if a delivery is all going as planned and there are no potential issues, I dont feel the need to say anything. Even if you dont care about Top Dasher status, customer ratings could have a bigger impact. We look at the process to apply at Doordash to be a delivery driver, what to think about before signing up, and tips to get off on the right food. Sign in. 3.3 out . Click on the text box below to copy the code. Extremely Late Orders. In my opinion, the customer rating is the most critical rating of all that we are based on in our performance. My non-corporate-speak ratings would say: 1 Extremely bad service. So if you have 4.55 and the customer thinks 4 out of 5 stars is good, they just brought your 4.55 down. Theres a fine line between communicating with the customer and annoying them. Some, however, just end up with a bad feeling about Dashers. Merchant made mistake on order. DoorDash. This is why monitoring your reputation is so important. View all DoorDash reviews. I think its a judgment call. Customers can see right through that kind of thing. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} It was a McDonald's order. It's about time they start caring about those that make them all this money. You can find your ratings in the Dasher app. The good part of this is that a computer doesn't play favorites it doesn't give their buddy or a hot girl or guy the best orders it doesn't give them the best schedule it just does what it is programmed to do. How drivers (including delivery) are rated is a sore point among drivers. Our Doordash vs. Uber Eats Pay Verdict. Be thoughtful about the experience you are providing. Memes can sometimes backfire, so use caution. Be considerate of the customer in where you place the food. An envelope. I had my first thumbs down rating yesterday after almost 1100 deliveries amd a 1 star rating cause they said I didn't follow delivery instructions. This format allows Dashers to provide a far more accurate portrayal of their experience. The lawsuit, described in an . 1 review of DoorDash "I ordered food from McDonald's and received the burgers, chicken nuggets, and drinks but the 3 orders of fries were missing. This isnt corporate America where you get an additional 1% raise if your year end review is a 5 instead of a 4. You have a higher chance that the order has been sitting around awhile by the time you pick it up. Is that a good or bad order? Just keep completing orders and making sure all the items are there. Theyve all had to raise their fees which maintains their revenue but their sales (volume of orders) is down. This sucks! There are four different metrics that Doordash makes available in the Doordash driver app. Youre crying for something so irrelevant. When I got my one and only 1* I was extremely upset. This company would not survive if it was not for the backbone which are their delivery drivers. Customer fraud. I think doordash may be the most successful yet frustrating food delivery service there is. Shop and deliver is becoming more common on Doordash. You would assume after all the time that Door Dash has been in business, that they would have developed some kind of a program or protocol for Dashers to be able to challenge unfair ratings from their customers. Would you like me to knock or ring the bell when done? I've yet to find a customer who didn't appreciate being asked. Your appearance? ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} DoorDash DoorDash Employee Review. 9 Realities For Independent Contractors. I believe this is the most important issue that doordash needs to finally address for their Dashers.Secondly, they need to address the constant issues with the driver app malfunctions and instability. DoorDash just announced a new Dasher ratings tab, in this video I review the latest updates and fully review the Dasher ratings system so you know which ratings matter and which ratings.