StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. It During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Surviving wasnt easy. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Personally, though, I found it disappointing. Joo Almeida D'Ea Head of Integration Office. Picking up your tickets at one of our Last Minute Service Centres? Its possible that someone with an identical problem has posted for help before. Open our virtual assistant, click on "Contact form" and let us know how we can help you. StubHub is the largest ticket marketplace in the world and enables fans to Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Alternatively, ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. To subscribe, click on the button below and copy the URL into an RSS reader. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Pro tip: Each number appears to go to a different department. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available San Francisco, CA 94105 USA. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Email Address. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. It's often the quickest way to sort something out. Built In is the online community for startups and tech companies. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. The implications for my own role at StubHub were uncertain. Luckily, weve compiled (and tested!) If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Will His AI Plans Be Any Different? Join the list. To subscribe, click on the button below and copy the URL into an RSS reader. WebNYC Flagship Office - Stubhub. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Arnaud Collin Global Head of Marketing. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations To provide a deeper support system beyond grants, we lend our Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Jeff Zwelling TBD. It was time for me to choose possibility once again. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. WebStubHub's Field Operations. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. To subscribe, click on the button below and copy the URL into an RSS reader. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. In 2018 and 2019, eBay faced mounting pressure from shareholders. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Suite 1 Avon, NY 14414. info@quicklees.com This was not just bigit was unprecedented. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? At StubHub, our mission is simple: help fans find fun. 199 Fremont Street, Floor 4. Enjoy! If you buy through links on our site, we may earn a commission. StubHub gets a lot activity from users on Facebook than it does on Twitter. We use cookies to make wikiHow great. StubHub was a brand I knew and loved. His digital chapbook, The Internet, was also published in TL;DR Magazine. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. Terms of the deal are not being disclosed. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. The contact number is only for US and Canada. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Does StubHub have live chat? 3 if you sold tickets already and have an issue. The Company offers tickets for live sports, music, and theatre events. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Events Parking. Give us a call if you need help with something urgent. Corporate Phone Number: 1-415-222-8400. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. form" and let us know how we can help you. How do I ask Stub Hub to list an event for which I have tickets? It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. They mention on their website that you should call their normal customer service number to ask about adding an event. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. He was thrilled to be buying his old company back fourteen years after hed left it. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. HEADQUARTERS. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). We'll do our best to get back to you in the next 24 The transaction, subject to customary closing conditions, is expected to close in mid-2016. Include your email address to get a message when this question is answered. Fax Number: 1 Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Founded in 2,000 and with presence in over 40 Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci Find startup jobs, tech news and events. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. 2 if you have questions about buying tickets. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Enjoying This Built In Excerpt? StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Field Operations and Last Minute Services. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? If a crisis like this had hit us earlier, wed have been in better shape to weather it. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006.