The majority of Zwillings cookware is non-stick, and since thats the most sought-after type, it makes sense. The D3 Stainless Steel 10-Pc Cookware Set is $599 right now, normally, its $1,405.00. I called in mid December and spoke to a gentleman named "Kay". 138 total complaints in the last 3 years.. Some Zwilling lines only include one type of pan like the Carrara Plus. J.A. New! To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Now I wish I had switched years ago!. Just keep in mind they don't seem very organized. Henckels Cookware Ceramic Nonstick Vista Clad Nonstick is coated with CeraForce, a ceramic nonstick coating that is PTFE- and PFOA-free. If I don't get refunds through vendors I get them through them credit card company. We use dedicated people and clever technology to safeguard our platform. This webpage is for product registration only. Their representatives are available Monday-Friday from 8am-7pm EST and Saturday from 10am-4pm EST. My knife arrived two weeks ago and they couldn't verify that it arrived. It also analyzed reviews to verify trustworthiness. Melde dich an um deine Wunschliste zu verwalten, deine Bestellungen zu verfolgen oder dort weiterzumachen wo du aufgehrt hast. The Zwilling warranty applies only to products that are sold directly by Zwilling or by sellers authorized by Zwilling in the US. You can contact Zwillings customer service if you have any questions regarding Zwillings warranty questions. Youll find similar stats with each of Zwillings collections. Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? All the companies refund 5-7 day. Slide the cutting edge up and down over the sharpening stone. They said I could send it back and they would send a replacement. I ordered a product from them on November 24, 2022;ORDER NUMBER: CA-ON-00249625ORDER PLACED: NOVEMBER 24, 2022Zwillings "claimed" to have inventory. . I contacted customer service, they asked to send the knives back. We also ensure all reviews are published without moderation. FRI: 9AM-2:30 PM EST. I hope they will resolve this but until then one star is generous. I made an order on Nov 24th 2022 for their black friday sale, I called after 3 days and get to know they don't have the items in inventory yet their website has products on sale on for cyber mon, why the treachery of making people commit to paying for something they don't intend to deliver, the best part is they don't have an ETA of when the product is to be delivered. In the Zwilling warranty, they mention strictly not to mail in any products that were purchased from unauthorized retailers because according to their warranty, products purchased from unauthorized retailers are not covered. Returns Online if, within 60 days of your purchase, you are not completely satisfied with your purchase, please return the item for a refund. Versandkostenfrei ab 39 innerhalb Deutschlands. A lot of hassle for a cheap useless product. Important Things To Consider Before Buying Zwilling Cookware. Relevant information for investments in Henkel's shares and bonds. A week later I received a package - a spoon rest.I immediately advised them of their error, they said to send it back and when they received it they would send the pan.Every month I would exchange an email with Customer Service who would claim that they had processed the order and it would be sent within 10 days.In early December 2022 I told them to send it or issue a refund (the third time I did so). To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. You could make a mini nakiri for garlic! Be friendly The most important rule in providing excellent customer service is to be friendly. Your browser's Javascript functionality is turned off. I've contacted customer service and need to submit all kinds of info with pictures. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. I said I was filing a dispute with the credit card company. New business and collaboration models, the creation of unique customer experiences and the smart use of data and technology: we are shaping the markets of tomorrow through digitalization. For more information on how Henkel processes your personal data please refer to ourData Protection Statement. After two weeks of waiting for what I purchased, I first wrote an email and no response. They did not ship the order nor refund me. Make sure to choose a good shipping company that you trust to ensure that the package reaches Zwilling safely. I purchased a set of knives that came different pieces. This page works best with JavaScript. If I could give zero stars I would. $ 89 99 /set Pay $64.99 after $25 OFF your total qualifying purchase upon opening a new card. Zwillings warranty is created by Zwilling and they have the right to make changes to this without notice at anytime. They won't contact me back or refund my money. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. For journalists, our Press and Media Relations team offers the latest press releases and background information on a variety of topics as well as image and video material for download. Exclusive recipes. I emailed for an update. I have always had non-stick pans and have put off buying stainless steel for fear of cleaning/keeping them nice, even though I REALLY dont like non-stick chemicals. They started to pay attention to my orders only after I contacted their customer service. The Henckels items (including kn see more Dee H Pssstthe brand is offering up to 44% off the Spirit line right now. I purchased a milk frother back in June which didnt work. So how do you go about choosing a pan thats right for you? Do not waste your time or money on this company. Then I called the customer service only to find out that my order was cancelled due to shortage of stock. /resource/themes/musterseiten/css/wp_landscape-213102-64.css, Compliance Whistleblower Process and Compliance Hotline, List of ingredients according to the Detergents Regulation. It seems that the material is not sturdy enough to sustain vacuum pressure. Which is why Zwilling accepts warranty claims of Zwilling products purchased from ths legitimate sellers. Oven Safe: Ceramic nonstick: 400F, Hard-anodized nonstick: 450F, Stainless steel: 500F . Call : 866.344.1792; Live Chat. Cookware Purchase Over 5 weeks on and I still haven't been refunded. Please create a personal profile within our application tool and activate alerts for positions you are interested in. I may have to wait until my other lids start cracking to save shipping cost. We are sorry to hear that our product did not meet your expectations. But for some reason, I found that the Submit button is not clickable. If you are looking for material safety data sheets, please visit our Material Safety Data Sheet database. Zwilling pots and pans are praised for how well they work, with their nonstick pans being especially praised for how much longer they last than the average non-stick. Discover the brands from our business units Henkel Adhesive Technologies and Henkel Consumer Brands. Description. As I mentioned earlier, I was trying to contact them for more information, however, when I pressed Submit, the button was not working. Its straight cutting edge ensures powerful, precise cutting. Once you have all of the information mentioned above outlined in a letter, pack up your box with the return. At Zwilling, we believe in making meals meaningful, every day. Companies can ask for reviews via automatic invitations. But when things go sideways they have no recovery. First up, a few ratings from zwilling.com. 20%. Be sure to return the items via an insured and traceable method such as UPS or FedEx. For more information visit our career FAQs. Great culinary travel tips. Care tips from professionals. Hello, sign in trending Best Sellers New Releases Movers & Shakers digital content & devices Prime Video Amazon Music Echo & Alexa Fire Tablets Fire TV Kindle E-readers & Books Audible Books & Originals Just not worth it. I wish I had. Run! So its best not to add adhesive materials directly on to any products while packing them. I will NEVER order or purchase any of their product offerings from this day forward. "Building on a ZWILLING favourite, the ZWILLING Pro Blonde Collection features the same contoured bolster and laser-cut blade as the popular ZWILLING Pro series but also incorporates an updated holm oak wood handle for an elegant, contemporary design. If you face the same issue, simply use the number above to call up Zwilling for your queries. Apart from the Zwilling brand, Zwilling also owns several respected brands in cookware world. Bitte gib hier die E-Mail-Adresse ein, mit der du dein ZWILLING-Konto erstellt hast. It was well packaged and was already broken (which I had evidenced before with photos!) These policies comprise of process and strict quality control standards of Zwilling. Henckels knives are known for their premium forged cutlery that has been made in Solingen, Germany since 1731. No thanks. I returned it (packaged in multiple layers of bubble wrap) and they cheekily claimed that it had broken in the post due to poor packaging, but they would replace it as a gesture of goodwill. Please go onto the website and get the correct item code so that we can be able to assist with the replacement spring.". EDIT NOTE: 6 weeks later - I finally got my refund. DISCOUNT. The 10-pc Stainless Set is normally $764 but its on sale for $679. This The Zwilling warranty is applies to the original purchaser who is the initial purchaser of the Zwilling product for as long as they own the purchase. Who is Henkel and what drives us? Then you can select your language and country to find the data sheet you are looking for. By far the worst webshop Ive ever dealt with. We are constantly innovating to offer better performance with a reduced ecological footprint. Free 4-Piece Set of Pan Protectors. However, this might be only for my browsing session. Theyre top-tier quality, provide excellent results, and dont cost a fortune. . I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. However, just like most standard warranties, they are subject to conditions. I said I wanted a refund when I sent it back because I did not like the item. The only problem with honoring a warranty: you need to honor it and not make the customer pay more money. Great culinary travel tips. I explained that I had previously purchased something by Zwilling on Amazon and returned it with no questions asked immediately after submitting the return request, I received a full refund. When you make replacing it difficult for your customers and costly you're done in my book. Any questions? It has been well past 30 days and I have not received an update much less a refund. The customer service staff can also be . . SHOP NOW. Attention: ZWILLING ONLINE RETURNS Zwilling J.A. News on cooking innovations. Wir helfen dir gerne weiter. Zwilling makes a range of cookware including ceramic, stainless steel, aluminum, and nonstick stainless steel. A $44 Value! They have the beautiful look of the All Clad, but the benefit of a nonstick surface. Consumer Service Hours: MON-THU: 9AM-5 PM EST. Gift With Any HENCKELS Youll only find out when you reach out to them. I bought these dishes in May of 2022. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. For over 6 months? Offering restaurant-quality cookware, Made In has a stellar reputation among professional chefs. Add enough packing material to make sure that the product is secured well in the box. Video tutorials. So it's just in limbo now. We're happy to help. Attn: Warranty Department ZWILLING J.A. Zwilling Canada Yolanda K 16/07/2021 Terrible customer service at their markville mall location in Markham, Ontario, Canada. They are good with warranty. Please write us a message using our contact form below. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. 5. Yes, you would go through Zwilling customer service, as they are Staub's parent company. So queries cannot be submitted. You can also contact Zwilling through Zwillings Contact Us page. News on cooking innovations. Zwilling J.A. Fell off the counter if you can believe that. With 9 different types of cookware, each of the brands collections offers something different. Customer Service If you have any questions or need help with your account, you may contact us to assist you. By clicking Sign Up, you are agreeing to our. Never again! Still waiting for my refund. Never ever deal with this Zwilling company. You need all the original packaging and pay shipping. They said my order will be cancelled but only after I asked where my stuff is. Other customers agreed, writing that theyre easy to cook with and clean and they enjoy how well the nonstick works. Mit einem Kundenkonto kannst du dir eine Wunschliste erstellen, deine Bestellungen verfolgen und du erhltst Zugang zu exklusiven Angeboten. Horrible company! We're happy to help. Zwilling said they wanted me as a customer so they would not charge for shipping. Press question mark to learn the rest of the keyboard shortcuts. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. I have spent MANY thousands of dollars on products from Zwilling's various companies over the years both for myself, my business, and as gifts for others. . 10 ways to deliver great customer service This particular line is also dishwasher safe, but the majority of Zwillings cookware isincluding many of its non-stick collections. We're here to help. 30 days passed. Wir schicken dir dann umgehen einen Link zu, mit dem du ein neues Passwort erstellen kannst. Complaints Zwilling J.A. Henckels, LLC (Zwilling) warrants that all of Zwillings product will be free of any: If you are looking for the right tools in your kitchen, here are 8 knives and tools that will help you will almost every slicing and chopping job. If you are not able to return the product from the authorized retailer or online store then you can choose the next option. This is to ensure that the product doesnt get damaged during shipping and transit. I have had this issue since November 2022. All my products are as described and of good quality, looking forward to ordering from you again. Jetzt 10% Rabatt sichern! But this was my experience with Zwillings Contact Us page. Got an email stating that the item was in stock again, ordered immediately and surprise.. two weeks later and still not even send. My experience dealing with Zwilling through email was very pleasant. Don't waste your time with this company as you may end up filling a dispute with your credit card company, as I recently did. Verification can help ensure real people write reviews about real companies. Zwilling also advices for safety purposes, not to attach any sticky and adhesive materials on the product. Ideally, the product should be packaged in its original packaging, if available. Here are their contact details: Zwilling Customer Service phone number: 1 (914 . Telling them i already did before sending them an email. Hopefully, this will be fixed so that anyone claiming warranty or has issues related to their order, can contact Zwilling to get a swift reply. If your order qualified for free shipping and you want to return an item or items, we will credit back the cost of the item(s) less the actual shipping charges to ship the item(s) to you. If its an 8 fry pan, then thats exactly what youll get. Dare to make an impact? food doesnt stick, clean-up is easy). A place to talk about the use, maintenance, and acquisition of any bladed kitchen instrument as well as whetstones, cutting boards, and more! They won't warranty the handles if you've machine washed them. They said they were sorry they were sending it to accounting and to wait 2-3 more days. L Stainless Steel Knife 1 Pc. I consider it my duty in this Zwilling Cookware review to help you decide if our featured brand is right for you, so Ive included two other great brands here to check out. Had the handle break on one of mine. Have been told numerous times refund will come soon. What an embarrassment for such a large multi-national company. If the product was purchased from an online marketplace website (Amazon, eBay, Walmart, Sears, Rakuten etc.) It is always recommended to buy all your Zwilling products only from authorized sellers. Misleading advertising, i did have to make a call to get email order confirmation-phone number on website for customer service is wrong- i had to try different extenson combinations and left a message but once someone called me back got email confirmation of order and items sent quickly and delivered in perfect condition- was a Christmas gift and they love the set, This company is the worst to deal with. Any experience with Zwilling customer service? Read honest and unbiased product reviews from our users. You can still see all customer reviews for the product. Awaiting amount to reflect on card. Sometimes businesses get precisely what they have bargained for. As we have two business units, Henkel Adhesive Technologies or Henkel Consumer Brands, please choose the product category first. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Their costumer service keeps saying sorry but nothing else, they asked me to reorder it but its way more expansive than the price I purchased! While the Madura Plus line is made from aluminum with a Duraslide granite coating, the Spirit collection is made from stainless steel with a ceramic coating.